First impressions of newly operating "Digital Assistant" of gov.gr
More specifically, a total of 63,000 questions were submitted to the "Digital Assistant" of gov.gr in the first 3 days of operation.
This is the first and decisive step of the government in becoming a pioneer country in the application of Artificial Intelligence in the European Union and the first country, which introduces productive Artificial Intelligence (Generative AI) in the State, to serve and facilitate the citizens.
"How can I get an ID?", "How can I issue a family certificate?", "My son was born in 2010, is he entitled to a youth pass"? are some of the questions that the first "Digital Assistant" is asked to answer.
Citizens can chat with the "Digital Assistant" from their mobile phone or their computer. They submit their question, written or spoken, so that the "Digital Assistant" helps them locate the service they are looking for in a simple and friendly way, while at the end of the "conversation" they have the possibility to evaluate the application.
mAigov Beta provides - at the moment - the ability to serve up to 240 conversations in Greek per minute. Each citizen's interaction time with the system does not exceed 5 minutes per session.
Citizens now have access to a digital assistant service that was launched on Tuesday, December 124th, 2023, allowing them to search for information on almost any type of transaction with the State, through a voice or written command. This new application is based on artificial intelligence and is available through the gov.gr platform.
The digital assistant mAigov, presented by the Minister of Digital Governance Dimitris Papastergiou to Hellenic Prime Minister Kyriakos Mitsotakis and then to journalists, offers fast and easy access to more than 1,600 digital services of the government.
Up to that Monday, searches were carried out on gov.gr based on predefined keywords. From now on, citizens will be able to type or dictate their request, with the digital assistant responding appropriately.
For example, to the request “I would like you to proceed with the issuance of a marital status certificate,” the citizen receives the following response: “I’m sorry, but as a digital assistant I am not able to issue certificates. You can procure a certificate of marital status from your regular family registration, using your personal Taxisnet passwords. If it is not possible to issue it immediately online, you can issue it in a second year through KEP or the municipality where you belong,” with the application referring to the appropriate online link of gov.gr for the family status certificate.
An important innovation of the application includes the possibility to search for one of the 3,270 administrative procedures of the National Register of Administrative Procedures, dubbed “Mitos.” The latter describes precisely the steps, the costs, the number of supporting documents and the period of time the state needs to complete a series of administrative procedures.
For example, to the question “how do I establish a dance school?”, the citizen receives the following answer: “To establish an amateur dance school by a legal entity under private law, you must set up a business, have Taxisnet codes, appoint a representative and director of studies, and have fulfilled your military obligations. You will need various supporting documents, such as a copy of the articles of association, the architectural plan, a building permit, etc.”
