Athens
12
01
2023
ECONOMY

Digital platform for consumers' complaints launched in Greece

The Development and Investments Ministry on Wednesday launched the digital platform kataggelies.mindev.gov.gr, where consumers can submit complaints, in order to exercise more effective control of phenomena such as overcharging, fake discounts, but also other violations at the expense of consumers in the market. In fact, complaints submitted by named individuals will be considered on a priority basis.
Digital platform for consumers' complaints launched in Greece
The Development and Investments Ministry on Wednesday launched the digital platform kataggelies.mindev.gov.gr, where consumers can submit complaints, in order to exercise more effective control of phenomena such as overcharging, fake discounts, but also other violations at the expense of consumers in the market. In fact, complaints submitted by named individuals will be considered on a priority basis.

Complaints from consumers can be made on the kataggelies.mindev.gov.gr platform and concern infringements within Greece, within the European Union and outside the European Union. The platform gives a choice of seven different categories on which consumers can submit a complaint, either giving their name or anonymously: consumer goods, services, banking services, insurance and other financial services, debtor information companies, debt settlement and personal data protection.

Complaints can be submitted regarding consumer goods, such as foods, cosmetics, pharmaceuticals, food supplements etc, but complaints can also be submitted over food safety issues, rules of commerce (weights, misleading advertising, interpretation of legislation), as well as for counterfeit products, personal data protection services, and other matters which are not all within the Development and Investments Ministry's remit.

tags: Greece Economy Shopping & Retail